Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
All online transactions are powered by
eGHL secured payment gateway.
You can make payments through methods as shown below :
- Credit Card / Debit Card
- FLEXIBLE PAYMENT OPTIONS:
Now you can get what you want today with HSBC Visa Instalments - by splitting qualifying purchases into equal monthly payments. All you need at checkout is your HSBC Visa card.
- Online Internet Banking supported banks includes :
- eWallet
Q. Can I order from Overseas?
Yes, we ship to Singapore, Brunei, Indonesia, Philippines, Australia, China, Taiwan, Hong Kong, Japan, Vietnam.
International shipping fee will be incurred during checkout.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please contact 019-6591228 in order to inform us about the cancellation order.
- Orders that had been processed or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in RM (Ringgit Malaysia).
Q. How long does the delivery usually takes?
Delivery usually will takes about 3 working days to 10 working days.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to support@sibucookwarecentre.my for us to clear your doubts.